Reaching Casiny: Operator & Contact Details

How to Reach Casiny Online Casino

We operate Casiny Online Casino through Neptune Projects S.R.L., registered in Costa Rica under company number 3-102-900308. Our official site runs at casiny.com, with casiny3.com as the official mirror address — we recommend using only these two addresses to be sure you are dealing with us and not an unrelated copy.

Operator and Licensing Details

Our licence is site-stated and issued by the Tobique Gaming Commission under number 0000020; this status has not been independently verified against the regulator's own register. Payments on our side are handled through our payment agent, Sultucia Ltd., registered in Cyprus under HE464112.

Most account matters — password recovery, identity checks, deposit or withdrawal queries — are handled through your account itself rather than a separate contact form. Sign in through account login for access issues, or head to account verification when a check is requested before a payout.

Operator Identity at a Glance

The entities behind our operation each play a distinct role, and knowing which is which helps confirm you are dealing with the right party.

These four points cover the legal and payment structure behind our site — useful to check whenever an address or payment request looks unfamiliar.

Where to Go for Account Questions

Since account tools do most of the work, here is where each type of question is actually resolved.

• Confirm you are on an official address — only casiny.com or the casiny3.com mirror represent us.
• Use account login to recover a password or regain access to your balance.
• Submit documents through account verification before a withdrawal, since identity and payment checks can be required.
• Check account limits for deposit limits and self-exclusion tools we make available.
• Review payment methods for how Visa and Mastercard transactions are processed with our payment agent.

Why Operator Details Matter

Knowing the legal structure behind our site matters most at withdrawal time. Our withdrawal limits sit at EUR 10,000 equivalent per month, rising to EUR 5,000 equivalent per month if your balance is at least 10x your total deposits — figures tied directly to the operator and payment agent listed above, not a separate support desk.

Identity and payment checks can be required before a withdrawal clears, and those checks are carried out by Neptune Projects S.R.L. as operator, with payment processing routed through Sultucia Ltd. in Cyprus. The minimum age to hold an account with us is 18, and our service is not available in a number of listed territories.

Because our licence under the Tobique Gaming Commission is site-stated rather than independently confirmed on a public register, we keep the operator and payment agent details above as the clearest reference point for anyone checking who stands behind Casiny.