Responsible Gambling Help and Tools at Casiny
Deposit limits and self-exclusion are available to every account holder, and registration is restricted to players aged 18 and over. We set out how these tools work and where to manage them.
Responsible gambling tools at Casiny
We make a small set of control tools available to every account holder at Casiny Casinos AU, so that play stays within limits a player sets themselves. The table below lists what is currently available.
| Tool | What it does |
|---|---|
| Deposit limits | Caps the amount that can be deposited into an account |
| Self-exclusion | Blocks account access for a period chosen by the player |
| Minimum age | Registration and play are restricted to players aged 18 and over |
These tools sit alongside the identity and payment checks we carry out, and together they are meant to keep an account under the player's own control.
How to use these tools and get help
Deposit limits and self-exclusion are both set from within an account rather than applied automatically, so a player needs to request the setting that suits them. Once a limit is in place, it restricts deposits for the period chosen; once self-exclusion is requested, access to the account is blocked for the agreed period.
Setting a limit
A deposit limit can be set to cap how much is added to an account over time, which is useful for anyone who wants to keep spending predictable without closing the account altogether. Full detail on how limits and self-exclusion are configured sits on our account limits page.
Self-exclusion goes further than a deposit cap, removing account access entirely for the period requested. Because registration itself requires a player to be 18 or over, these tools exist for adults who are already eligible to play and simply want tighter control over their own activity.
Steps if you want to set a limit
If a player wants to put a control in place, the following steps apply at Casiny.
- Sign in to the account where limits are managed, using the details covered on our account login page
- Choose a deposit limit to cap how much can be added over a set period
- Request self-exclusion instead if a full break from the account is needed
- Contact support if a verification check, covered on our account verification page, is needed to confirm the request
- Review the welcome offer terms on our bonus page before setting a limit, since active bonus conditions can affect account activity
These steps are meant to put the decision in the player's hands, with the limit or exclusion applying as soon as it is confirmed on the account.
3 min read · Updated Oct 8, 2026