Casiny Account Closure and Balance Guide

How to close your Casiny account

We let registered players request closure of their Casino Casiny account at any time, but any remaining balance should be addressed before the account is shut down. Here is what we recommend doing in order:

• Check your cashier balance and confirm whether bonus funds are still subject to the 40x wagering requirement on bonus funds.
• Request a withdrawal first — our withdrawal minimum is EUR 10 or the currency equivalent, so smaller balances cannot be cashed out separately.
• Make sure any verification required for withdrawals is already completed, since identity and payment checks can be requested before funds are released.
• Submit your closure request once the balance has been withdrawn or cleared, so nothing is left pending in the account.

Players who want to review their deposit and withdrawal options before closing can check the deposit and withdrawal methods we support.

What happens to your balance on closure

Once an account is closed, any funds that have not been withdrawn first are at risk of being tied to a shuttered account, which is why we recommend cashing out before confirming closure. Our withdrawal minimum of EUR 10 or the currency equivalent applies regardless of why the withdrawal is being made, including a withdrawal tied to account closure.

Bonus balances and closure

Bonus funds added through the welcome offer carry a 40x wagering requirement on bonus funds, and welcome free-spin winnings carry no wagering at all. If an account is closed before that wagering requirement is met, the related bonus balance is not withdrawable and is forfeited. The maximum win attached to the welcome bonus is capped at 10,000 account-currency units, and that cap still applies to any withdrawal processed before closure.

Players who want to understand how the welcome offer and its wagering terms work before deciding to close an account can read more on our welcome bonus and wagering terms page.

Balance figures to check before closing an account

Before requesting closure, it helps to compare the exact figures that apply to withdrawals and bonus funds, since these determine what can actually be paid out.

These figures show that timing matters: a balance still inside its 7-day bonus expiry or short of the 40x wagering requirement will not clear for withdrawal before closure.

Can account closure be reversed

We do not publish a separate reinstatement process for a closed account on our site, so players should treat a closure request as final once the balance question has been settled. This is different from a time-out or self-exclusion period, which follows its own set of limits rather than a permanent shutdown.

Because withdrawal limits of EUR 10,000 equivalent a month, or EUR 5,000 equivalent a month when the balance sits below 10x total deposits, apply to every payout, a player closing an account with a large balance may need more than one withdrawal cycle to clear it fully before the account is shut. Verification checks tied to payment methods can also add time, so it is worth confirming documents are already accepted before the final closure request is sent.

Anyone weighing a shorter break instead of a full closure can compare the options on our limits, time-outs and self-exclusion page.