How Casiny Handles Your Personal Data
Identity, address and payment checks can be required before any withdrawal at Casiny. We explain what this means, who processes it, and the tools you have to manage your account.
Privacy Policy at Casino Casiny
At Casiny we collect the personal data needed to run an account safely and to meet the checks that apply before a withdrawal is paid. This can include identity documents, proof of address and payment details, gathered as part of the verification process described on our account verification page. We are operated by Neptune Projects S.R.L., and payments are processed with the involvement of our payment agent, Sultucia Ltd., based in Cyprus. Both entities may handle account and transaction data as part of running the service.
Who We Share Data With
Data we hold may be shared with the parties directly involved in operating the account and processing payments, namely the operator and the payment agent named above. We do not use this data for purposes outside running your account, verifying your identity and processing deposits and withdrawals under Visa and Mastercard, as described on our payment methods page.
A minimum age of 18 applies to every account we open, and address or identity checks are part of confirming this before funds are released.
Data We Collect and Why
The table below sets out the categories of personal data we rely on and the reason each one is collected.
| Data Category | Purpose |
|---|---|
| Identity documents | Confirming the account holder is 18 or over |
| Proof of address | Verification before a withdrawal is approved |
| Payment details | Processing deposits and withdrawals via Visa or Mastercard |
| Deposit and balance history | Applying withdrawal limits and fee calculations |
Each category exists to support a specific step in opening, verifying or managing an account, rather than being collected for unrelated use.
We give every account holder a set of practical ways to manage their data and their play.
- Deposit limits can be set on the account to control how much is paid in over a given period.
- Self-exclusion is available for players who want to step away from the account, managed through our account limits page.
- Identity and address documents are requested only as part of the verification process before withdrawals are released, as covered under account verification.
- Closing an account, and what happens to any remaining balance, is handled through the process described on our delete account page.
Protecting Your Information
We limit the personal data we request to what is needed for identity checks, address confirmation and payment processing ahead of a withdrawal. This keeps the information we hold tied directly to running the account rather than to unrelated purposes.
Our licence is stated as issued by the Tobique Gaming Commission, under licence number 0000020, and we operate as Neptune Projects S.R.L. This status is site-stated and has not been independently verified against the regulator's own register. Payment processing for deposits and withdrawals involves Sultucia Ltd., our payment agent in Cyprus, alongside the operator.
Responsible gambling tools, including deposit limits and self-exclusion, sit alongside our data-handling practices as part of giving players control over their account. Players can review these options at any time rather than only at sign-up.
3 min read · Updated Oct 8, 2026